Legal

Privacy Policy

Last updated: September 8, 2026Effective: September 8, 2026

We take the security of personal information and business data seriously. This Policy explains how MODELGO PTE. LTD. ("ModelGo", "we", "us") collects, uses, stores, shares and protects information when you use our website, console, API, CLI, SDK, model gateway and related services, and how you can manage your rights.

Key points

This Policy applies to the ModelGo website, console, API gateway, model aggregation, usage governance, customer service, developer tools and related services.
For business data uploaded by enterprise customers or processed through the API, we generally act as a service provider and process such data according to the customer's instructions and our agreement. Where personal information is involved, the customer shall ensure that lawful authorisation has been obtained.
Model providers, payment, sign-in, cloud infrastructure and third-party plugins may have their own privacy policies or data processing rules. Please read them before enabling or using those services.

1. Information We May Collect

Account information: email address, mobile number, sign-in method, display name, avatar, organisation, workspace, role, permissions, invitation relationships and information required for identity or business verification (where applicable).
Service usage information: API Key details, call timestamps, models, interfaces, status codes, usage, charges, budgets, logs, request trace IDs, workspace configuration, and risk-control and security event records.
Device and network information: IP address, browser type, operating system, language, time zone, device identifiers, cookies, session identifiers, pages visited, clicks and error logs.
Business data: prompts, context, files, parameters, model outputs, debug logs and workspace configuration that you submit through the API, console or tools. What is collected and retained depends on the product capabilities and configuration you enable.
Support and communication information: enquiries, contact details, communication records and attachments that you submit through our website, console, tickets, email, telephone or instant messaging.

2. How We Use Information

To create and manage accounts, complete sign-in verification, manage organisations and workspaces, control permissions, manage API Keys, execute model calls, and handle billing, invoicing, balance and budget display.
To provide model aggregation, routing, log search, usage statistics, risk-control interception, customer support, troubleshooting, security auditing, anti-fraud, anti-abuse and service optimisation.
To send you necessary service notices, security alerts, billing notices, agreement updates, product changes and operational announcements.
For statistical analysis, product improvement, stability monitoring and compliance auditing, subject to applicable law and the principle of necessity.

3. Cookies and Similar Technologies

We may use cookies, local storage, session identifiers and similar technologies to keep you signed in, remember preferences, detect language and market, safeguard security, analyse traffic and improve your experience.
You can manage or delete cookies through your browser settings. Disabling them may affect sign-in, the console, saved preferences, risk-control verification or certain features.
Where we integrate website analytics or event-tracking tools, we will minimise the collection of unnecessary personal information and use the data for traffic statistics, performance analysis and product improvement.

4. Business Data and Model Providers

To complete model calls, routing, content safety, caching, billing and troubleshooting, the requests and outputs you submit may be transmitted to the model provider you select or that the system routes to, as well as to cloud infrastructure and related service providers.
Model providers may apply different rules on data retention, use for training, regional routing, content safety and log retention. We will endeavour to explain the available options through product configuration, documentation or our agreement with you.
Enterprise customers may choose log retention, privacy mode, sampling, regional routing, API Key permissions and budget policies according to product capabilities. The applicable capabilities are as set out in the console and our agreement.

5. Entrusted Processing, Sharing and Disclosure

We do not sell your personal information. Where necessary to provide the services, we may engage cloud infrastructure, SMS/email, payment, customer service, data analytics, security and risk-control providers and model providers to process the information required.
We require such processors to handle information for the agreed purposes, within the agreed scope and under the agreed security requirements, and not for any unrelated purposes of their own.
We may disclose necessary information as required by laws and regulations, judicial or administrative authorities, for dispute resolution, to protect the safety of users and the public, to safeguard the lawful rights of the platform, or with your authorisation.

6. Storage and Cross-border Transfers

We retain information for the shortest period necessary to achieve the purposes described in this Policy, except where laws and regulations, regulatory, tax, audit, dispute resolution, security or contractual requirements provide otherwise.
This website and the international console are operated for users outside mainland China. Where you use models, cloud services, sites or cross-border team collaboration capabilities located in other regions, the relevant data may be transferred across regions depending on your configuration, the model provider and the service path.
Where a cross-border transfer takes place, we will handle it in accordance with applicable laws and regulations, our contractual commitments and the necessary security measures.

7. Information Security

We take reasonable technical and organisational measures to protect information security, including access control, permission isolation, encryption in transit, log auditing, key management, anomaly detection, backups and security incident response.
No internet environment is absolutely secure. Please keep your account, password, verification codes, API Keys, access tokens and organisation invitation links safe, and do not expose sensitive credentials in public repositories, client-side code, screenshots or chat records.
In the event of a personal information security incident, we will notify affected users promptly as required by applicable law and take remedial measures.

8. Your Rights

You may access, correct, supplement or delete your personal information in the console or by contacting us, and manage sign-in methods, organisation members, workspaces, API Keys, logs, billing and notification preferences.
To the extent permitted by applicable law, you may request export, a copy, restriction of processing, withdrawal of consent, account closure or deletion of relevant information. Some requests may not be completed immediately due to legal retention, accounting, audit, dispute resolution or security requirements.
Members, workspaces and business data under an enterprise customer may be administered by the organisation's administrator. Member requests may need to be handled through that administrator or the enterprise customer.

9. Protection of Minors

Our services are intended primarily for individuals with full legal capacity, businesses and developers. Minors should obtain the consent of a parent or guardian and use the services under their supervision.
If you are the guardian of a minor and believe that a minor's personal information has been submitted to the platform inappropriately, please contact us through the channels we publish.

10. Third-party Links and Services

Our website, console, documentation and model catalogue may contain third-party websites, models, SDKs, plugins, payment, sign-in or support entries. Third-party services are the responsibility of their operators and are subject to their own agreements and privacy policies.
Please read those rules carefully before submitting information to a third party or enabling third-party capabilities.

11. Changes to this Policy

We may update this Policy in response to laws and regulations, product capabilities, changes in data processing or business adjustments. Material changes will be notified through our website, the console, in-product messages, email or other reasonable means.
If you continue to use the services after an update, you are deemed to have read and accepted the updated Policy.

12. Contact Us

If you have questions, comments, complaints or requests regarding this Policy or our processing of personal information, you may contact us through our website, the customer support entry in the console, our ticketing system or the other contact channels we publish. We will respond within the period required by applicable law.